Telecom Sector Skill Council

Qualification Packs

Customer Care Executive (Relationship Centre)

Pack Code: TEL/Q0100
Job Role: Customer Care Executive (Relationship Centre)
NVQF Level: 4
Role Description: Provide customer service support by interacting with customers over the phone

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Field Sales Executive

Pack Code: TEL/Q0200
Job Role: Field Sales Executive
NVQF Level: 4
Role Description: Individual at this job visits retail outlets to deliver prepaid telecom products/services to retailers and achieve target revenue.

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BroadBand Technician

Pack Code: TEL/Q0102
Job Role: BroadBand Technician
NVQF Level: 4
Role Description: Broadband Technician is responsible for installation, configuration and testing of CPE (modem, routers, and switches) for broadband access. He also establishes connectivity between CPE and end-user device (CPU, Laptop, tablets, Smart/IP TV etc.) at customer premises and carries out basic trouble-shooting for identifying, localizing & rectifying cable, connectivity and equipment fault in coordination with NOC.

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